Facilitation and Seminars

Wendy and Marina can co-facilitate or lead individually. Co-facilitation is recommended when you have a group size of 20 or more, or when you have a session of 2 days or more.

Wendy and Marina are both capable facilitators with 20 years experience each.  They support each other and either facilitator will be capable of providing for your needs.  Depending on your organisations speciality and their availability we will recommend the best facilitator for your organisation. 

Live facilitation is by far the most effective environment, allowing for interaction, lively discussion and participation really adds to the process in a very positive way. Nothing beats face to face interaction if it is possible, the opportunity to spend time together, sharing, learning and growing is the ultimate experience. 

Training Modules Offered

  • Assertiveness Skills
  • Communication Skills
  • Customer Services Skills
  • Bespoke Customer Service
  • Dealing with difficult people

  • Courageous conversations
  • Giving and receiving feedback
  • Motivation and Excellence
  • Team Development
  • Team Leadership

  • Customer Centre Telephone training
  • Customer Centre Leadership
  • First Impressions that count
  • Measurement and performance
  • Creating Vision and Values

Bespoke Service

BTB offer in-company, tailored training solutions that meet the specific needs of your organisation.  We build your training from the ground up so that we can offer a customised, purposeful and bespoke service for your organisation.  Everything is oriented around your organisation, your vision, your needs and your people.

Complimentary Information Appointment

BTB offer a free no obligation meeting via telephone, SKYPE, or face to face if possible, to discuss your needs.  A customised quote can be created for you to consider within a few hours.  

Contact Us


Some of the Organisations that Marina and Wendy have been involved with coaching, consulting and facilitation projects over the last 20 years.

  • Hanmer Springs Thermal Pools and Spa
  • Hurunui Council
  • SouthPower
  • Waimaikariri council
  • MainPower
  • Meridian Energy
  • Trust Bank
  • Ravensdown

  • Tait Communications
  • Canterbury Breastcare
  • Hurst Holdings
  • Hurst Lifecare
  • Canterbury District Health Board
  • The George Hotel
  • NZ Police
  • Department of Conservation

  • Department of Conservation
  • NZ fire
  • Inland Revenue
  • Amuri Medical Centre
  • City Care
  • Farmside
  • Christchurch City Council
  • FMG
  • Smith City Group
  • Carters