NZQA Assessor & Facilitator
NZQA Qualified Assessor (4098)
NZQA Certificate in Adult Education & Training level 4
NZQA Certificate in Business, levels 3 & 4
NZQA Certificate in Call Centre Management, level 4
NZQA Certificate in Call Centre Operations, level 3
Call Centre Manager, Farmside
Just sending an update on how my adventure has been going and some fantastic results we have seen with Farmside since our sessions with yourself and Marina – thought you may be interested!
The Farmside Sales Team won their section at this years CRM awards (Telecommunication Section, Under 50 seats)!!!!
We have been runner up to Telecom Business for a number of years until this year. When we put into place our values and coaching with the team late last year, our goal was to win this years award – and our team did it! I believe this success is mainly due to Nikki’s call coaching that we started after our training and coaching sessions with yourself and Marina. VERY exciting News!”
Wendy Westwood, Customer Care Manager
Smiths City Group (Southern) Ltd
I just wanted to say a BIG thank you for the workshop you facilitated last night – everyone was still buzzing and talking about it this morning.
“Wendy gave a very well presented and knowledgeable workshop which was specific to our needs. Everyone took something away with them and I have observed team members implementing phrases and strategies taken from the workshop.”
Continuous Improvement Manager
“To prepare my team to facilitate best practice coaching methods, I engaged Wendy to help me. With Wendy’s support and guidance my team successfully completed their leadership coaching accreditation last year. Recently, my team won The Meridian Sales & Service ‘Top Team’ of the year. I can honestly say that Wendy’s exceptional coaching and mentoring support helped us to raise the bar to win this award. Wendy has continued to work with us, we are passionate about what we do, and we value working along side like minded people.
I find Wendy to be extremely professional, she has amazing energy and perseverance. My team and I always look forward to working with her”.
Rachel Wells Manager
Organisational Development Farmers Mutual Group
(CHC, WLG, Palmerston Nth)
“Definitely made a huge impact on me, actually validated just how important my role is to lead by example and make sure every customer is a returning one. A very knowledgeable and well-presented workshop specific to our needs.
Just a huge thanks to Wendy for the advice and the workshop, it’s an important lesson I will carry on in my life.
Very confident that Wendy knows her stuff and it was well presented in a variety of ways.”
Special Projects Manager
Smiths City Group Limited
“Our initial meeting with you Wendy at an ETITO forum was timely for our Contact Centre.
Assess 4 Success was certainly the right module for our staff taking up leadership roles in our Contact Centre.
Smiths City took the opportunity to be able to host Assess 4 Success workshop. Results have been very encouraging for both staff members and certainly the growth in ‘backing themselves’ is obvious.
We are very excited about developing other staff by engaging in future Assess 4 Success workshops.”
Team Manager Meridian Energy
Call Centre Manager